Support
Real people, around the clock
Support runs 24/7. Whether you are planning a show next week or something just went sideways at the venue, you can reach someone who has kept streams up at festivals, conventions, and across borders.
BEFORE
Onboarding
We walk you through the kit, set up your routing, and test the signal before pickup.
Request setup → DURINGLive help
Remote monitoring and talkback while you are on air, with an engineer ready to act.
How monitoring works → ANYTIMEAnswers
The questions that come up most, answered in plain language.
Read the FAQ →Quick start
Six steps on the day
- 01Charge every battery and pack the kit the night before. Check the V-mount batteries and the camera batteries.
- 02Connect the camera to the pack over HDMI and attach your audio.
- 03Power the pack on and wait for it to find its connections.
- 04Confirm with us on talkback or message that your destinations are set.
- 05Go live with one click, or let us start it remotely.
- 06Swap batteries as needed. The stream keeps running.
If something looks off
Fast fixes
| Symptom | Try this |
|---|---|
| Picture is soft | The pack is protecting the stream on a weak signal. Move a few steps toward open sky or ask us to check which links are strongest. |
| Stream will not start | Confirm the pack is powered and the camera is connected, then message us. Routing is configured on our side and can be corrected remotely. |
| No sound | Check the wireless mic is paired and powered, then check levels on the camera. We can also check the audio from our end. |
| Battery warning | Hot swap to a fresh battery. The stream keeps running while you do. |
| Chat feels behind | Turn on the low latency mode on your platform. The pack itself adds less than a second. |
Data plans. SIM data, including international plans, can be added to any rental so connectivity is sorted before you travel. Ask when you request your quote.